Getting the best out of your security service provider

Throughout this blog, we’ve looked at Why Corporate Security Matters, the Rise of CCTV, How to Get an SIA Licence and Tips for Choosing Event Security Management Staff, so in this article, we’re going to find out how you can ensure

shutterstock_102697079the best security support for your business.

 

 

 

 

When you choose a total security service provider, you’re putting your business and your people in their hands.

Here’s our top four tips on getting the best out of your security service provider:

1/ Choose a reputable security service provider

It seems like an obvious one, but it’s the key to ensuring that your business receives the best security support. Choose a security service provider that has a proven track record and knows their area of expertise. Some providers will specialise in multinational companies, whilst others will focus on working with smaller, independent businesses or domestic clientele. Speak to provider and find out first hand their experience and the types of businesses and clients they work with. A good and reputable company will often have client testimonials on the website, so check out what their clients say about them. You can even speak to their clients directly and ask for an unbiased review if you want to delve further.

2/ Only SIA Licenced and highly experienced and trained professionals need apply

This tip goes hand in hand with the first. It goes without saying, that you should ensure that when you select a security service provider, all personnel are trained to the highest levels. So this means that all security officers hold a valid SIA Licence and the business itself conforms to legal requirements and accreditations, such ISO 9001, ISO 14001 and ISO 18001. You’ll usually find details of the types of accreditations that the security service provider holds on their website.

3/ Think about the three Bs: Budgets, Business and Best Practice

When it comes to choosing which security service provider to work with, your budget, your business and best practice should be front of mind.

Budget – Only you will know how much your business is worth protecting. Having said that, there’s no point contracting a security team without knowing how much you can afford to spend. Do you need 24/7 guards in place, or would CCTV installation be best placed for your business. A good security service provider will be able to guide you.

Business – Think about what type of support your business needs. A good provider will be able to create a bespoke package for you based on the type of business or businesses you own, and how you operate.

Best Practice – If you’re new to security services, then a good provider will be able to talk to you about security best practice for your business. For instance, if you own a number of retail stores, they may talk to you about hiring a team of retail security guards who can monitor each of your stores or rotation, depending on size or footfall.

4/ It’s good to talk

To really get the best out of your security service provider, you need to talk to them regularly. They’ll be able to help redesign your bespoke package as and when you require it to ensure that you, your business and your people and premises are fully secured. As professionals in their field, they will be able to guide you on the best course of action to deliver a high quality service to you. Regularly reviewing your security provision will ensure that you’re one step ahead of not only risk of criminal activity, but also your competitors.

Not sure what type of security service you need? Find out more about total security services.

The Importance of Retail Security Guards

Over the last few years, there has been a rise in thefts within the retail sector. For many businesses, not utilising retail security guards puts you at a much higher risk, than businesses that have a regular retail security provision.

Threatening behaviour, in-store theft and loss in revenue mean that businesses and staff can suffer greatly. The addition of expert retail security guards within your business or businesses can help to safeguard not only your premises, stock but also your employees and your customers.

 

Do I need a retail security guard?

The simple answer is yes. It might sound like an obvious answer, but the truth is that you’re probably putting your business and your people at risk without having a regular retail security guard on site within your retail store.

Recently we witnessed an unnerving event at a local supermarket, when two men entered the store and started to disrupt and distract two of the young shop assistants, by asking them both inappropriate questions and constantly looking around at the security cameras. Luckily, the in-store retail security guard and the store’s manager managed to diffuse the situation, by asking the men to leave. A few days’ later, the local news reported another local store had been targeted by theft, however, unfortunately, the store in question did not have the proper security provision in place and subsequently had money from the tills stolen.

 

How do I select the right retail security guards?

You’ll need to find out exactly what you and your business needs from the service that retail security provides. Do you need a team of guards, or just one? Do you require a permanent guard on site or a guard that only works during busy periods, such as weekends? Once you’ve ascertained these questions, you should look for a reputable security management company who can work with you to create a bespoke, cost-effective service that suits your business needs.

A good security company will also ensure that your needs are met and will work with you closely to ensure that your retail security guards are fully SIA licensed and highly trained. They will also be able to provide you with regular reports about their tasks. A reputable firm will also be able to advise on how best to ensure that their retail security guard team is providing you the best service and will work with you to try plan, manage and implement their strategy to make sure that your business doesn’t lose revenue or customers.

In this day and age, don’t let the risk of petty theft, fraud and crime ruin your retail business. Choosing the right retail security guard provision can help to safeguard and futureproof your business.